What does half a billion minutes of AI-powered customer service calls sound like?
On this episode of The Modern Customer Podcast, I chat with Benjamin Gleitzman, CTO and co-founder of Replicant. His company built an enterprise-grade AI platform that powers some of the industry’s most advanced voice agents.
Benjamin explains how voice automation is finally delivering on its promise. It’s not just for simple questions anymore; it can handle complex customer emergencies with empathy and efficiency. This isn’t just a theory, either. Replicant’s voice AI has already managed over half a billion minutes of real-world customer conversations.
This AI doesn’t just sound natural; it thinks on its feet, adapts in real time, and helps customers solve complex problems. It’s set up to handle an emergency roadside service scenario, just like the Replicant AI agents that have automated millions of calls for North America’s largest roadside assistance providers.
Go to replicant.com/showcase and see for yourself how Replicant’s AI agents are setting a new standard for voice automation.
We talk about:
- How AI is finally delivering full-call resolution even in emergencies
- Why most companies are still stuck in the IVR era
- What’s behind the massive cost savings and faster deployments
- Why now is a “make or break” moment for voice automation
- And yes, we get into empathy, hallucinations, trust, and human + AI handoffs
Want to hear and experience enterprise-grade voice AI for yourself? Replicant’s interactive AI showcase puts you in control.
Visit replicant.com/showcase to talk to an AI agent that sounds human, responds instantly, and actually solves your problems. Don’t miss out on this insightful conversation and your chance to interact with a truly advanced AI!
Listen to the episode on Apple Podcasts, Spotify or your favorite podcast platform.
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Don’t miss her new book, “The Eight Laws of Customer-Focused Leadership.” To learn more visit www.8CXLaws.com.
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