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Blake Morgan
Customer Experience Keynote Speaker & Futurist
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Category: Podcast
Episode #425
Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision
Episode #424
What Drives Customers to Buy—And What Holds Them Back
Episode #423
Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation
Episode #422
AI and CX: The Shift Toward Smarter, Seamless Service
Episode #421
How the 80/20 Rule, AI, and Leadership Drive Business Growth
Episode #420
Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs
Episode #419
AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust
Episode #418
How Coveo’s AI Helps Leading Organizations Personalize at Scale
Episode #417
Building A Customer-Centric Culture Through Operations At T-Mobile
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