Blake Morgan

Customer Experience Keynote Speaker & Futurist

Welcome

to the Customer Experience Futurist Forum (CEFF)

Blakes’ Free group for Customer Experience leaders!

Join the group

I started my career building an online community in 2007 for customer relationship leaders. The language has changed a lot since then, as well as the awareness of how powerful customer experience is for a business. Since 2007 I’ve worked at all kinds of companies, and even held a role of customer service leader at Intel.

Through the Customer Experience Futurist Forum (CEFF) I aim to solve a major gap in the industry; an easy to access forum where customer experience leaders can get the support they need. CX leaders are under-resources and understaffed, and through the group we help one another with the tough role of being change agents, pursuing more customer-centric strategies for our businesses.

The Customer Experience Futurist Forum is a private community of like-minded customer experience leaders and practitioners linked by a shared interest in creating customer-centric experiences.

Anything shared in this online group must remain in this group. We meet Wednesdays at 9:30am PST on zoom! 

Join the group today!

The Customer Experience Futurist Forum has been a great place to connect with other CX professionals to share CX struggles, secrets and successes with like-minded people.

Ben Kehl
VP of Customer Experience, Optum (UnitedHealth)

Weekly calls with CustomerExperienceCommuinty.com have been very valuable for me

Ahmed Munir
Lead SAP Functional Technology Architect Manager, Whirlpool Corporation

I’ve been looking for a while for a community with low level entry – somewhere anyone can show up and be heard. And also where you can ask questions to the experts on their experience and learn from them.

Nathalie Haegeman
Principal EMEA HR Communications, Change and Employee Experience Specialist, Medtronic.

The Customer Experience community is a relaxed and open forum of likeminded people. Sharing ideas and listening to other people’s experiences, have helped me to conceive new ideas, to deliver an even better experience for my customers.

Richard Moss
Global Head of Sales Operations and Customer Experience at PI (Physik Instrumente) Group

This week’s video call featured a great presentation. I’m looking forward to more of these valuable video calls and content!

Ron Polka
Group UX Designer/Human Centered Strategist, Dick's Sporting Good

This customer experience community is a valuable resource for any company looking to lead with customer experience.

Tyler Whitehead
CEO, Arbonne

The community is a lot of fun and I look forward to connecting with more new members!

Julia Babina
SVP Customer Experience and Operations, Brooklinen

By Signing Up For This Community You Will: 

  • Join a weekly video call with other CX leaders and Blake to discuss pressing CX matters
  • Watch monthly presentations from special guests
  • Get certified in The Customer Of The Future course inclusive of a certification you can post to LinkedIn
  • Enjoy direct access to the private LinkedIn Group where you can connect with peers, share information, and make new friends
Join the group today!