Category: Podcast

Episode #342

Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center

Episode #341

Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era

Episode #340

Inspirato: Pioneering The Future in Luxury Customer Experience

Episode #339

Customer-Focused Leadership Advice from United Airlines’ Former CEO

Episode #338

Customer Service is Marketing: How to Integrate Pre- and Post-Sale

Episode #337

8 Strategies to Create a Customer-Centric Culture

Episode #336

The First 90 Days: How To Excel In A Customer Leadership Role

Episode #335

Inside Choice Hotel’s Customer-Focused Data Strategy

Episode #334

How a CEO Can Lead and Build a Customer-Obsessed Culture