Category: Podcast

Episode #356

Customer Loyalty in Fintech: Trish Wethman’s Transformational Approach

Episode #355

Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

Episode #354

Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

Episode #353

How To Build Trust In Customer Experience

Episode #352

Moving Contact Centers From SLAs to Experience Level Agreements

Episode #351

Make The Customer Experience Business Case With Storytelling

Episode #350

The Contact Center of the Future’s Role in Customer Experience

Episode #349

Crafting The Customer Experience For People Not Like You

Episode #348

Leading with Vulnerability in the Contact Center