Category: Podcast

Episode #360

Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience

Episode #359

2024 Contact Center Transformation With Former TikTok Exec

Episode #358

The Role Of Retail With Martin Newman

Episode #357

The Power of Proactive Analytics: Driving Smarter Customer Experiences

Episode #356

Customer Loyalty in Fintech: Trish Wethman’s Transformational Approach

Episode #355

Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

Episode #354

Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

Episode #353

How To Build Trust In Customer Experience

Episode #352

Moving Contact Centers From SLAs to Experience Level Agreements