Articles – Blake Morgan

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs.

What Impact Will AI Have On Customer Service?

Early numbers show that Amazon’s two-day Prime Day extravaganza was a record-setting success. But even as consumers may be opening their wallets, there’s no denying that retail shoppers in 2023 are different than they’ve been in the past.

What Does Prime Day’s Record Sales Mean For Retail In 2023?

customer experience Keynotes

Why Speakers Bureaus Should Pitch Customer Experience Keynote Speeches

customer experience

How to Invest in Customer Experience in 2023

walmart

Walmart Vs. Amazon: Who Wins The Retail Battle In 2023?

stats

100 Customer Experience Stats For 2023